Understanding how patrons interact with library spaces is essential in creating an exceptional customer experience. Thanks to ARMS, Arapahoe Library was able to gain a clearer picture of how their visitors engage and navigate the Smoky Hill Branch.

Arapahoe Library wanted to better understand how patrons use its spaces, services, and collections. While circulation statistics and visitor counts provided valuable information on library activity, they did not offer insight into how patrons move through and engage with different areas of the library.

Areas of particular interest included child and teen spaces, service desks, collection areas, study zones, and other amenities. Understanding usage patterns would help support decisions around space allocation, collection placement, and the delivery of library services.

To provide the needed visibility, the ARMS team deployed 3D stereoptic occupancy sensors and used security infrastructure to provide detailed occupancy analytics throughout the facility. The solution was designed to capture occupancy levels, movement patterns, and dwell times across key library zones while maintaining patron privacy.

The resulting insights provided Arapahoe Library with valuable information on patterns in visitor behaviour, space utilization. how patrons engaged with collections and amenities, how long they spent in specific spaces, and which spaces experienced high or low levels of activity. The data analytics contributed to a stronger foundation for operational planning and helped guide decisions around resource allocation, collection management, and future space improvements.