Consulting Services

Angus Connect

Business Case Analysis & Exploration of Options

When your project requires fresh insight and best practices, you need an innovative, cross-functional consultancy with expertise in planning and design of information, communications and automation technologies.

Our unique approach bridges concept to occupancy by marrying technology design with your organization’s other planning efforts, including strategic planning, operations and process improvements.

IMIT Strategic Planning & Roadmaps

Our strategic planning is based on a proven methodology which includes facilitating vision sessions with leadership teams and stakeholders, assessing current state, and performing gap analysis. Using a foundational approach to ensure that IT infrastructure will meet the future needs, we build out a strategic roadmap, which moves our clients towards more intelligent business decisions and automation of operations.

Workflow Mapping & Process Improvement

Leveraging Lean methodology and business best practices, our service offering is intended to move you closer to your business objectives, whether these are throughput, staff optimization, quality improvement or client satisfaction. Our process improvement toolkit has been applied to a variety of industries, and can be used as the basis for IMIT system implantation to ensure that the system is aligned with a business best practice.

Day in the Life Visioning

Given the complexity of IMIT systems and the various impacts that the systems can have on the end users, it is often useful to communicate how and why they will be used. A Day in the Life exercise communicates use cases for the IMIT system in the context of a person in a given setting. This communication tool can explain to design partners how and why the IMIT systems change workflows and adjacencies. It can also serve as a less technical method of explaining the future use of the systems to the end users, in order to improve buy-in and adoption.


The traditional approach of implementing IMIT systems in a silo is no longer viable, given today’s greater integration between systems, the increasing strategic importance of these investments, and the growing operational impact. To maximize the time and resources you are investing in preparing a strategic plan, it is worth taking the time to understand your stakeholders and how they will be involved.

We can review your need for the project or portfolio management, reporting structure, committees and engagement from key stakeholders that make the most sense for your business. We review and analyze risks in your current structure and help you transition to a plan that is appropriate for your emerging needs.

Operational Readiness

In the context of a capital project, IMIT is often overlooked as one of the smaller components of the building; however, its impact on users can be very direct and important. A large number of new systems can be overwhelming to the users who move into new space simultaneously. Our services review the staff’s current ability to use IMIT systems, identify the changes that will be coming, the types and amount of training that will be required, and prepare a plan to implement the training plan prior to the move over date.

Change Management & Communications

An IMIT system implementation always introduces an element of change that affects the end users. The magnitude of that change is amplified when done in the context of re-locating to a new facility, with new workflows, space arrangements and potentially new staffing models. Our team can help you identify the types of changes, examine staff readiness, and create a plan for training, communications and post go-live support.

Benefits Evaluation & Post Occupancy Review

A capital project is a large investment and, when you include IMIT systems that drive operations, it is good practice to evaluate whether the systems are making the intended impact or if adjustments are needed. Our service identifies the forecast benefits, including financial and operational, and tracks those indicators post occupancy.