This article was originally published in District Energy Magazine, Q4 2024.

As the world races the clock to meet climate targets, communities are proving to be vital players.

Utility master planning and climate action plans are guiding the way, and community engagement is emerging as a pivotal force in helping both deliver. UMP and CAP plans touch everywhere we work and live – from busy urban streets to rural settings.

The district energy sector is becoming better versed in the technicalities of the energy transition. However, technology is just one side of the coin. The other equally crucial side is community willpower.

In my opinion, there are no significant technology challenges to reaching our climate targets. The solutions exist today.

Much is yet to be done on the community engagement front, however, and this is not as easy as it sounds.

Communities that stand united and act on plans to achieve common goals will be the ones that adjust best and benefit most from the transition. A greenhouse gas reduction project might look perfect on paper. However, it may well face unforeseen challenges without community support. On the bright side, we’ve witnessed projects fast-tracked and costs reduced when the community is genuinely involved. This proves to us – the technical crowd – the value of community engagement.

“A sense of ownership among stakeholders is crucial to long-term success."

I see community engagement in sustainable energy planning facing three primary categories of challenges.

First, social and cultural barriers. These include general resistance to change, especially where large infrastructure projects are required, and equity concerns, which can hinder progress and create skepticism;
Second, technical and economic hurdles, such as the novelty and complexity of modern energy systems, financial constraints and the difficulty of communicating long-term benefits;
Third, institutional and logistical obstacles, including regulatory barriers, coordination difficulties, and the need to attend to diverse and competing interests.

All of the above can slow effective engagement and delay sustainable energy initiatives. Overcoming these challenges requires a comprehensive approach that addresses social, technical and institutional factors simultaneously. That is an effective community engagement strategy.

Effective community engagements tap the combined power of several interconnected strategies. Tailored approaches – customized by site and place – recognize each community’s unique characteristics, ensuring that energy and climate action plans resonate within local and project specific contexts.

The concept of "co-creation" taps into local knowledge and fosters a sense of ownership among stakeholders, crucial for long-term success. This approach can be supported by using interactive platforms and technology that democratize the planning process, allowing for diverse participation.

Transparency and continuous communication build trust and maintain community interest, while establishing robust feedback mechanisms creates a dynamic dialogue between project developers, users, regulators, financiers and other stakeholders. Capacity building and education help communities make informed decisions, which in turn demystifies complex concepts and helps highlight long-term benefits.

We know of real-world examples that show the transformative power of effective community engagement. Projects such as Rethink Glasgow and the 3NE solar farm in Alberta showcase how inclusive approaches and active participation can lead to sustainable outcomes.

The Rethink Glasgow initiative exemplifies how using robust digital technology can succeed in community engagement aimed at creating a greener urban environment. The Glasgow project sought to gather input from residents on sustainable urban development post-pandemic. It utilized an interactive online map where residents could drop pins and offer suggestions about making various city areas more sustainable. And it allowed over 1,300 residents to actively contribute ideas to the city’s climate action plan, democratizing the planning process and ensuring that diverse voices and ideas were considered.

“Rethink Glasgow used digital technology to collect input. The map here shows a pattern of feedback that included 1,300 residents." Rethink Glasgow

Engagement was straightforward and accessible, allowing residents to participate at any time and from anywhere. The result was a community-driven climate action plan that reflected the actual needs and aspirations of residents. Insights gathered from this engagement have shaped the city’s strategies for a more resilient and sustainable future, and the project has been recognized for its innovative approach to civic participation.

Development of the 3NE solar farm project in Fort Chipewyan, Alberta, serves as another powerful example of effective community engagement. Owned by the Athabasca Chipewyan First Nation, Mikisew Cree First Nation and the Fort Chipewyan Metis Association, the project involved indigenous stakeholders at every decision-making stage. This strategy ensured that the project not only aligned with the community’s energy needs but also enhanced its understanding of renewable energy technologies.

“Communicating in a way that transcends mere consultation."

Community members engaged through consultations and participatory decision-making, which improved energy literacy and gave residents an ownership point of view. This involvement also helped developers manage the project efficiently, allowing it to be completed on time and under budget, enabling the community to reinvest savings into other sustainability initiatives, such as a wood-fuel business, further promoting local economic development and energy resiliency.

The 3NE solar farm now supplies over 25% of Fort Chipewyan’s annual electricity needs, reducing reliance on diesel fuel by more than 200,000 gallons per year and cutting annual greenhouse gas emissions by 2,535 tons. The project demonstrates the environmental and economic benefits of community-engaged renewable energy initiatives and highlights the critical role of local community leadership in advancing sustainable energy solutions.

In essence, the power of community engagement strategies lies in its ability to transform residents from passive observers to active participants in shaping their futures.

That said, it’s important to understand that the role of community engagement transcends mere consultation. It’s about co-creating a future where voices are heard, concerns are addressed and more potential solutions are considered.

By adopting these strategies, communities and project developers can create resilient, sustainable communities that are well-equipped to tackle the challenges of climate change. As we move forward, embracing community engagement as a fundamental component of sustainable energy planning will be crucial in driving us toward our climate goals.

For find out how an integration strategy can help your building’s technology transition, contact us at connectconsulting@hhangus.com.

Image of 14 ways to encourage project support

This table illustrates the multifaceted nature of effective community engagement in sustainable energy planning, particularly
for district energy systems. At its core, successful engagement relies on a comprehensive strategy that combines various approaches

Mike Hassaballa, MA.Sc., P.Eng., is Manager, Decarbonization, at HH Angus and Associates, where he focuses on advancing sustainable solutions for project design and operation and on decarbonizing heating and cooling systems and promoting eco-friendly construction practices.

Mike Hassaballa
MA.Sc., P.Eng.

E: mike.hassaballa@hhangus.com

Our Toronto office has moved just a couple of kilometers east to great new space in the Crosstown Place office development at the corner of Eglinton Avenue East and Don Mills Road.

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All other contact information remains the same.
We invite all of our clients to drop by for visit anytime you are in the neighbourhood.

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HH Angus Digital Services is pleased to announce our graduation with the AWS Partner Acceleration Team. Over the past several months, we worked with AWS Partner Management resources to achieve Select Tier Status, joined the AWS Public Sector Program, and achieve technical differentiation through a Foundational Technical Review of both our ARMS Platform and our AWS Cloud Consulting service offering. Working with this team helped us to accelerate our AWS journey and continue to build out our AWS cloud practice to deliver our ARMS platform. ARMS is focused on asset management and our Cloud Consulting service offering is focused on IoT and Smart Buildings Implementation for public and private sector customers.

To learn more about our ARMS platform, click here:

Angus Remote Management Systems (ARMS) – H.H. Angus and Associates Ltd. (hhangus.com)

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In recent years, we’ve seen growing interest from clients in pushing their buildings forward from being “digitally-enabled” to “smart.” Smart buildings promise a host of benefits, such as better user experiences, enhanced operational efficiency, and improved security and safety. And while there have been many advances in technology systems to simplify this transition, the most effective path to a smart building is through integration.

Integration refers to the seamless connectivity and interoperation of various technology systems within a building. It can produce a wide variety of results, whether it’s opening a door, displaying information on a dashboard, or sending a notification to the correct person that a visitor has arrived for a meeting. The challenge for facility owners and operators lies in identifying which integrations will deliver the most substantial impact and what functionality will users truly value. Integrating systems comes at a cost – these may include physical connections, additional licencing fees, or even new staff. How can you know which integrations will have the greatest return on investment (ROI)? What process would building occupants like to see simplified? To navigate these complexities, an integration consultant can help companies develop a comprehensive strategy.

The Case for an Integration Strategy

Establishing Clear Objectives

An integration strategy establishes clear objectives that align with the organization’s overall vision, goals, and design assumptions. At the outset, it is crucial to determine the organization’s most important objective; for example, is it security, efficiency, or user experience. A company that prioritizes security will focus on integrating systems that enhance building safety and protect data integrity. On the other hand, an organization emphasizing user experience will seek integrations that streamline operations and improve comfort for building occupants.

It's also important to understand an organization’s constraints. Integration systems can significantly change an existing workflow - making IT support, change management and operational readiness important considerations to ensure a successful shift towards a smart building environment.

Ensuring Consistency and Standardization

A well-crafted integration strategy ensures consistency and standardization for system integration requirements, both now and in future. By looking at integration holistically, organizations can minimize costs and maximize ROI. Standardization helps in maintaining compatibility across different systems, which in turn reduces the risk of integration failures and ensures smooth operation. This approach also helps future-proof the building, making it easier to incorporate new technologies.

Providing an Actionable Implementation Plan

An integration strategy provides an actionable implementation plan. This plan guides organizations and vendors through the complexities of implementation projects, helping to manage unforeseen challenges and mitigate risks. An effective strategy identifies coordination issues, planning gaps, and requirements for commissioning, training, and support early on. This proactive approach ensures that all stakeholders are aligned and prepared to handle challenges that may arise during the implementation phase.

The Role of Integration Consultants

Integration consultants play a crucial role in this process. We bring a wealth of expertise in identifying the most impactful integrations and understanding what end-users value most. Our experiences and insights help us craft strategies that not only align with your organizational goals but also address the practical realities of implementing system integrations in buildings.

As buildings become increasingly complex, integration represents the next step in their evolution from digital to smart. By establishing clear objectives, ensuring consistency and standardization, and providing actionable implementation plans, organizations can unlock the full potential of their technology investments. This holistic approach to integration is not just about adding new systems; it's about creating a seamless, efficient, and future-ready environment that meets the needs of all stakeholders.

For find out how an integration strategy can help your building’s technology transition, contact us at connectconsulting@hhangus.com.

Caitlin Campbell
MBA, P.Eng., LEED AP

E: caitlin.campbell@hhangus.com

Internet of things low poly smart city 3D wire mesh.

The world continues to embrace the Internet of Things (IoT), and emerging technologies are taking on a growing importance within built environments.

A confluence of innovation in big data processing, ultra-low power wireless networks, embedded sensor technology, and energy management has accelerated the emergence of smart buildings. As these become widespread, we have witnessed a reciprocal, or better yet, exponential growth in the planning activities to successfully introduce the sophisticated automation and enhanced user experiences they promise. In particular, hospitals, commercial offices, entertainment, retail, airports and education facilities all have clients who will be directly impacted by these advances in technology. This paper highlights the opportunities to provide a proactive change management plan for a redevelopment or capital project.

A redevelopment project provides an opportunity to introduce a large range of new technologies; however, the ‘big bang’ approach that is associated with the opening of a new facility can hinder the adoption. The role of technology should be understood from a functional perspective long before the walls and bricks are in place, so that proper infrastructure exists to support the smart building.

Any successful Digital Strategy and Transformation Project must consider aligning a change management approach to engage users to be prepared for opening day. The vast amounts of change can overwhelm staff when they move into a new building with new technologies, from new floor layouts and different staffing models, to the introduction of more mobile technology, more paperless systems, and automation of tasks that staff previously performed manually. It is imperative to address the capacity for change well in advance of the Opening Day.

The principles of Change Management and what is unique about a redevelopment project

Change really occurs when it is done at scale – throughout the organization - across all levels and stakeholder groups. There are several industry-recognized principles listed below for adopting change in large organizations. However, given the degree of complexity, number of stakeholders and length of project, there are unique factors that need to be considered with redevelopment.

The Principles

Change is Rolled Out

Redevelopment Project Considerations

Redevelopment projects have many external stakeholders as well as internal stakeholders; employees and project delivery teams have creative authority that can turn into resistance

Change Starts at the Top

The redevelopment project cycle covers many years and the leaders may change; executives are often insulated from the reality of day-to-day operations by layers of the organization

Change is Engineered

A change management program can be planned, coordinated and monitored; however, it is not like a construction project in that it involves breaking new ground and cannot be predetermined fully in advance

With So Many Stakeholders, What Matters Most?

With the variety of stakeholders involved in a capital project, such as end-users, executive team, information technology department, facilities/operations teams, government oversight and taxpayers, there are differing and opposing drivers for each of these groups, which include expected benefits, cost containment and scope definition. There is a need for a framework to define a course of action and for leadership to remain committed to it. Finding the common goals between all the stakeholders will be critical to the long-term success.

In a redevelopment project, the ideas and inspiration for change often come from parties outside the end-user stakeholder groups, such as the design team, the information technology department, facilities engineers, or other support services. Ideally, these ideas are then sponsored by the executive leadership with input from users; however, this is not always the case. It often happens that use cases for the functionality of technology are brainstormed by someone “higher up” or by the IT department, and then rushed straight into design. There is no wrong party to support idea generation; however, the important component is to ensure that end-users have been engaged and have faith that the new technologies will create a better environment. One method of engaging these users is to visualize the changes, and to write and approve the use cases for their workflows. This approach uses Lean thinking and iterative cycles to build consensus. It is critical that time be set aside to ensure that these use cases are considered by end users and validated.

It is important to note that not all parties will see the changes as necessary, especially if they don’t belong to the organization or share the same vision. To address this, create a cross-functional project team, map out the impacted stakeholders and address their unique needs. You will likely appreciate that some people are not able to easily adapt to new technologies. Doing so requires both willingness and capability; mindsets get in the way of actually making use of the technology. Therefore, it helps to have champions and support available. There will also be employees in the organization who are very keen to embrace change that results in a more automated and sophisticated building. Support these individuals in advance of the redevelopment projects by leading change on a smaller scale; for example, by introducing new mobile technologies or smart boards in meeting rooms.

Engineer standing in front of a presentation screen and pointing to it while explaining details to the audience.

Change Starts at Every Level

IT IS IMPORTANT THAT EMPLOYEES
CONTINUE TO SEE AN IMPACT AND BE
INVOLVED IN KEEPING UP THE MOMENTUM.

Long before shovels are in the ground, the organization’s leaders are visioning what the new facility will look like and how it will operate. However, project cycles of up to 10 years can be a significant deterrent for senior leaders seeing their vision through to completion. On one hand, they may perceive what seems to be ample time to prepare for the coming changes; on the other hand, they may also feel that getting ready for a change so far in the future is futile. Therefore, it is important that employees continue to see an impact and be involved in keeping up the momentum.

Communication and setting the stage for the ultimate change may be the most critical factor in successful deployments. This requires an engineered approach to obtaining buy-in. To ensure the cultural ‘soil’ is ready before planting the seeds of change, develop a bi-directional communications plan that allows questions to be addressed. The objective is to prepare employees to understand the benefits of the change, as well as the necessity of the change, and for them to be emotionally ready to execute the change. This requires a two-way dialogue to give staff sufficient time to provide feedback. Employees who fully support the change can be invited to co-develop a plan to describe the benefits and address concerns with sufficient support and training.

Conclusion

FACILITATING CHANGE DOESN’T NEED TO
BE DIFFICULT OR ONEROUS.

As a final consideration, recognize that silos in your organization may create barriers to disseminating your plans. I have often seen change initiatives fall apart when different groups that are equally impacted refuse to take ownership for action. They wait for the other department to come up with a plan and take the lead, while their own group sits back and provides “constructive criticism”. This reveals a culture that is resistant to change. It is important as a leader to break down these barriers. Bring employee groups together to understand the shared objectives and then identify what barriers may get in the way. It may be that both departments are experiencing the strain of increased workload from a large volume of change. However, facilitating change doesn’t need to be difficult or onerous. Following Lean principles, create small batches of work, and plan to stretch these batches out over time.

6 Steps to Successful Technology Change Management

As a strong leader, you can set the stage for successful technology change by adopting these six Change Management steps:

Identify the common goals between all stakeholder parties
Engage end users in depicting the use cases for technology
Communicate the benefits of these use cases
Recognize change champions and providing them with support and training
Test technologies in advance by using pilot studies
Bring together stakeholders to voice their concerns

A change management program needs to be adapted to its unique situational factors. Multiple stakeholders - from financiers, end users, IT, facilities, architects and engineers - can make implementation of your plan more challenging, but by following the steps above, you can ease the process.

If you have questions or would like to learn more about change management, we are happy to start a conversation to see how we could help.

Megan Angus, RN, Lean, EDAC
Division Director, Angus Connect
megan.angus@hhangus.com

Tag: smart buildings