We are pleased to welcome Patricia Santiago, MES, PMP, as HH Angus’ new National Lead, Operational Readiness and Associate Director.

Patricia will lead the continued growth of our Operational Readiness practice across Canada, bringing more than 25 years of experience helping organizations prepare for the operational changes that come with major capital investments.

Her appointment enhances HH Angus’ ability to support clients across the capital project lifecycle, from early planning and design through transition, activation and stabilization. By aligning people, processes, technology and the built environment, our teams help organizations adopt new ways of working and realize the intended value of their investments from day one. Patricia brings extensive experience in operational readiness, transition planning, organizational change management and project leadership. She has advised healthcare organizations, municipalities, post-secondary institutions and corporate clients on complex facility openings and redevelopment programs.

Most recently, Patricia served as Director, Operational and Move Readiness at Colliers Project Leaders. Her experience includes operational readiness leadership for major projects and programs involving BC Cancer, Burnaby Hospital, St. Boniface Hospital, North York General Hospital, Cambridge Memorial Hospital and The Moncton Hospital. Her project experience also extends across municipal, long-term care, government, post-secondary and commercial sectors. In her national role, Patricia will work alongside HH Angus’ engineering and advisory teams to grow and integrated operational readiness service, connecting operational strategy and organizational change with facility, technology and infrastructure planning.

Megan Angus underscored the importance of this new role to the growth of our service offering:

"Patricia brings the experience and leadership needed to help clients bridge the critical gap between completing a facility and operating it successfully. Her appointment strengthens our ability to help HH Angus’ clients move confidently from construction completion to fully operational facilities, while expanding this important advisory service to our clients across Canada. We are delighted to welcome her to HH Angus."

Megan Angus, Senior VP, Strategy & Digital Services | VP, Angus Connect

Patricia holds a Master of Environmental Studies from York University and is a Project Management Professional (PMP), a PROSCI Certified Change Practitioner, and a Lean Six Sigma Yellow Belt. Her collaborative approach, combined with her experience navigating complex operational changes, will help clients prepare their organizations and teams for successful transitions into new and redeveloped environments.

Click here to learn more about Patricia and how to get in touch with her.